Today we’d like to introduce you to Ross McClellan.
Ross, can you briefly walk us through your story – how you started and how you got to where you are today.
I started working at 19 and learned from the King himself, Mr. Larry King at AAA Muffler in Mesa, AZ. I learned as many tricks and trade lessons as possible. I moved onto painting and bodywork at Irvine’s Collision for ten years – working alongside Tom Kegler, I learned essential skills from him as well as collaborating on a project that was in Street Trucks Magazine. My work experience has taught me to be extremely detailed, patient, and use outside of the box thinking when it comes to any project. My knack for detail, quality, and speed place me in the top rankings of my profession, and my work is often unmatched. I live by the “measure twice, cut once” rule. I love meeting like-minded individuals, and in this profession… you are always learning and adapting.
I have had many opportunities to see and work in several other shops across the valley that wanted me to sacrifice quality, cut corners and not finish things the appropriate way. I decided that this was not how I wanted to work. I ventured out on my own to see what I could accomplish by myself. I had encouragement and took the necessary steps to secure my own shop, things fell into place as if they were meant to be. I care about my customers and make sure they have the best experience while at my shop. When my customers come in we discuss what they are trying to accomplish, their price points, and the best avenue for them to take to get exactly what they want. From electric cutouts, fender piercings, stacks, or a simple live data feed; my customers leave being well informed, knowledgeable, and ready to take the next step in auto customization.
Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Of course, it hasn’t been a smooth road, any entrepreneur or new business owner knows the struggle. Luckily for me, and not many people do… I had the support I needed from my better half to be able to venture out on my own. Have we been stressed? Absolutely. But with her help, and killing the social media game we have definitely secured a little niche in this big world. There have been a few challenges, nothing that we couldn’t work through. With customizing vehicles sometimes things happen, you just need to be prepared if they do. One thing that is important to me is being positive. Whenever a situation arises that may not be ideal, I have to think of all the other things that have gone right and move forward.
Alright – so let’s talk business. Tell us about Wicked Wrench – what should we know?
What do I do? I make your “pipe dreams” come true. I have had several customers come to me as a last resort, meaning… no one else could finish their project or would tell them that “it’s not possible.” I beg to differ, anything is possible with an imagination and skill. I often get requests for fender piercings (body piercings), which means that I make a hole in the side of the vehicle for the exhaust pipe to come out of. This entails that there is a lot of measuring, and I make sure the customer understands that once I cut a hole in the side of their vehicle… there’s no going back, they can’t change the spot. I love that my customers entrust me with one of their most valuable possessions. It is often stressful, but I am definitely up for the challenge. One thing I am known for and that sets me apart is that when a customer comes in, I am not going to waste their time. I tell them exactly what the job entails, how much, what they can expect, I think they value that there is no game playing in my approach.
Is there a characteristic or quality that you feel is essential to success?
The most important characteristic to my success is the integrity I put into my work, and the honesty I give my customers. My customers are like family to me, I go above and beyond for them. A well informed and knowledgeable customer is an empowered customer.
- Address: We are located at 5030 S. Mill Ave Ste C-1 Tempe, AZ 85282.
- Website: www.wickedwrenchaz.com
- Phone: 480-559-5771
- Email: firstname.lastname@example.org
- Instagram: https://www.instagram.com/wickedwrenchaz/
- Facebook: https://www.facebook.com/WickedwrenchAZ
- Twitter: https://twitter.com/WickedWrenchAZ