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Meet Kristin Arnold of Quality Process Consultants, QPC, or The Extraordinary Team in North Scottsdale

Today we’d like to introduce you to Kristin Arnold.

As one of the first female graduates of the United States Coast Guard Academy and the first woman stationed onboard an ocean-going buoy tender, Kristin learned early on about working with others. In 1990, she became one of the first Coast Guard facilitators – and made every mistake one could! Frustrated, she avidly researched this nascent skill called “facilitation” and found herself training a cadre of internal facilitators. By 1992, companies were asking her to teach their people how to facilitate and lead teams! Since then, she has been sharing her concrete approach to leading teams with a treasure trove of practical concepts, tools and techniques her clients can apply immediately to see positive, sustainable results.

Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
Nope. Going from the Coast Guard where you are told when to wake up, what to wear, what to do… being an entrepreneur AND specializing in an area (facilitating teams) with an unaware marketplace (nowadays, everyone uses the term “facilitator” but in 1993, not so much!)…..well, that was a journey of personal self-discovery.

Economic downturns, sequestrations, health issues, divorce, moving (three times) – they all affect the business. I would like to think I get stronger at each of these bends in the road, but I must admit, that is not always the case.

Alright – so let’s talk business. Tell us about Quality Process Consultants, QPC, or The Extraordinary Team. – what should we know?
As a high stakes meeting facilitator, keynote speaker, and professional panel moderator, Kristin has worked with over a hundred different organizations, three hundred different teams, and presented to over a half a million people around the world on the topics of leadership, strategy, innovation, critical thinking, and teamwork.

What makes me truly unique? That’s a hard one to carve out in a crowded marketplace. However, a few years ago, I attended an executive summit at Ford Motor Company with Alan Mulally. He was the lunchtime speaker so the summit started with two-panel discussions that were so horrible! I kept making notes to myself about what I would change. And then I wondered if I wanted to steer this poor magazine editor (who is great at writing, but not so great at moderating) to some resources to help him, where would I go? So….I googled it and found several blog postings, but NO ONE OWNED THAT SPACE. Voila! Made the strategic decision to claim the space and so now I am the “go to” resource on how to moderate a panel discussion. (Hailed by MeeetingsNet as the “Panel Improvement Evangelist”

Is there a characteristic or quality that you feel is essential to success?
Planning and preparation.

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