Today we’d like to introduce you to Kathy Puryear.
Kathy, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
Early in the summer of 2014 while on a vacation with my husband Bill in Central California to celebrate our 30th anniversary and my retirement after 30 years of teaching, we randomly decided to rent Pedego electric bikes to see the area. We were instantly intrigued and made it a point to search out other Pedego stores in southern California throughout the rest of the summer. We realized that there was nothing like this in the Scottsdale area and could be a really exciting and unique business to pursue. With Scottsdale being a tourist and second home destination, we knew that Pedego’s mix of exercise and entertainment would be a great fit. Despite the fact that Bill, who still maintains a full time job outside the store, or I had any bike or retail background, we pursued the opportunity and opened our store 6 months after our first ride.
We are now approaching the end of our third full year in business and our success has brought us Pedego Dealership awards, business stability and growth, but also enduring friendships with the many customers who return often to purchase or rent our bikes.
Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Having no background with owning and operating our own retail business we needed to learn the day to day operations of both the front and back ends of both the products and the financial aspects. Luckily Pedego provided a lot of support to help us launch the store. For the most part it has been a pretty smooth road. We were able to maintain our daily schedule without hiring employees for the first two years. Of course that meant we worked every day! But owning your own business means having that time commitment and I literally enjoy coming to work each day. But as we became more successful, we realized we needed to find some people who could help us take the store to the next level so that we were able to maintain the high level of customer service that is so important to us. We now have one full time and one season employee who not only are trained in all aspects of the business but also our store culture.
Please tell us about Pedego Scottsdale Electric Bikes.
Pedego Electric Bikes are the market leaders in the E-Bike Industry with locations throughout the US, Canada, and Europe. Though the Pedego Brand, we sell, service, and rent over 12 different models of electric bikes. We continue to be one of their quality dealers. It is so wonderful to have a product that encourages people to not only get outdoors and exercise, but to actually have fun while doing it! Because of our location on the paved canal bank, we have endless paths and trails taking our riders almost anywhere in the Greater Phoenix area. But what we are most proud of is our commitment to excellent customer service.
If you had to go back in time and start over, would you have done anything differently?
While our location in Old Town is exceptional, we have out grown store and wish we could double the size! I also think we would have hired employees sooner than we did but it was hard to hand over some control when this store was most certainly building a reputation and loyalty within our community.
- Our bikes range from $2300.00 to $ 4500.00
- Rental bikes range from $15.00 to $25.00 an hour and $65.00 to $125.00 a day
- Group tours range from $30 to $75.00
- Address: 6945 E. 5th Ave
Scottsdale, AZ 85251
- Website: www.PedegoScottsdale.com
- Phone: 480-994-4447
- Email: kathy@pedegoscottsdale
- Instagram: https://www.instagram.com/pedego_scottsdale/
- Facebook: https://www.facebook.com/pedegoscottsdale/
- Yelp: https://www.yelp.com/biz/pedego-electric-bikes-scottsdale-scottsdale
- Other: https://www.tripadvisor.com/Attraction_Review-g31350-d7729870-Reviews-Pedego_Scottsdale-Scottsdale_Arizona.html