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Meet Bob Hittenberger of Best Glass in North Central Phoenix

Today we’d like to introduce you to Bob Hittenberger.

Bob, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
I was born and raised in Detroit, Michigan and moved with my wife to Arizona in 1984. Being an entrepreneur I have owned and operated several businesses from contracting to food service. In 1991 I founded Best Glass as an auto glass repair and replacement company. Shortly after starting we had requests for residential glass so expanded to a full service company. As Phoenix was expanding the demand for commercial glazing greatly increased and we saw an opportunity to further expand into subcontracting. Best Glass now provides glass and glazing services for all applications from auto windshields to home window glass replacement to multi-story new construction. The success of Best Glass over the past 26 years has been the incredibly talented and experienced personnel we’ve been so fortunate to have as a part of our team. Most of our service oriented employees have been with Best Glass for over 15 years and many have over 30 years of experience in the glass business. It’s that commitment and dedication that has allowed Best Glass to maintain the great reputation it has had with its customers, vendors and competitors as well as an A+ rating with the Better Business Bureau.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
The biggest struggles we’ve experienced have been due to the changing economy. Boom times have brought a flood of new businesses that dilute the market and lower prices across the board. The down economy greatly reduces competition but makes it very difficult to maintain a steady level of work and manage cash flow. The past recession was extremely difficult since it lasted so long. We were able to work through it by adjusting our business to be more profitable on smaller jobs and providing value engineering.

Alright – so let’s talk business. Tell us about Best Glass – what should we know?
Best Glass is a full service glass and glazing company that provides glass and installation services for autos and trucks, homes, businesses and general contractors. We don’t have one specialty as we provide glass or all types and sizes. We like to say, if it’s glass we do it, except stained glass. Our customers look to us for simple picture frame glass, windshields, table tops, mirrors, glass shelves, shower enclosures, glass pool fencing, railings, window replacement, new storefronts, commercial doors, bullet resistant glass and more.

The thing that we’re most proud of is also the thing that sets us apart. Our customers look to us to educate them. We listen to them to understand what they really need and give them the information they need to make an educated decision on what to purchase whether it’s with us or not. We want folks to know they can always give us a call and get answers without being pressured to buy anything.

Any shoutouts? Who else deserves credit in this story – who has played a meaningful role?
I’d like to think that everyone we come into contact with as well as every experience we have provides us with what we need going forward. I’ve experienced that from my parents to my first boss to successes and failures I’ve had in previous businesses. One of the people responsible for our success at Best Glass has been our general manager John Anguish. His 30 plus years in the business and wealth of knowledge has been invaluable. His ability to work with vendors and staff has kept us on an even keel for the 25 years he’s been with us. We’ve also had a ton of support from my friend and CPA, Paul Toepel who has a keen insight into business and finances. He’s been a great sounding board and adviser during difficult times. Of course our loyal customers have been the ones that have kept us in business.

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